Warranty & Returns Policy

Warranty Policy

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the defect does not amount to a major failure.

Please Note: This warranty applies to the original purchaser only and is not transferrable.

Tonneau Covers:

  • Clip On Tonneau Covers: 3 years against manufacturing and material faults under normal use.
  • Bunji Tonneau Covers: 1 year against manufacturing and material faults under normal use.

 

Rubber Mats:

  • 1 year against manufacturing and material faults under normal use.

 

Returns Policy

 

We realise that things don't always go as expected, and sometimes goods may have to be returned e.g. you have received the wrong item, or maybe you have just changed your mind. In all cases, please email us to obtain a Return Merchandise Authorization (RMA) Number and the RMA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing. Any returns without a valid return authorisation number will be refused. Please write the return authorisation number below our return address on the outside of the box.

General Returns Policy.

If a product is wrongly described, faulty or damaged, you may choose between a replacement or refund. Under these circumstances Ute Gear Online will pay all of the return freight charges. Please note that items will need to be returned in their original condition in terms of both the product and its packaging.

'Change of Mind' Returns. 

Ute Gear will accept ‘change of mind’ returns at management’s discretion, and restocking fees may be charged. In such cases the buyer is responsible for all return postage costs. Please understand that we are a manufacturer and some of our products are made to order, therefore unfortunately in some cases we are not able to accept ‘change of mind’ returns.

Tonneau Cover Returns.

Items shipped by utegearonline.com.au, can be returned within 30 days of receipt of shipment in most cases.

 

Return Contact Information

Email: info@utegearonline.com.au