Warranty & Returns Policy

Warranty Policy

 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the defect does not amount to a major failure.

Please Note: This warranty applies to the original purchaser only and is not transferrable.

Tonneau Covers & Trailer Covers:

  • 1 year against manufacturing and material faults under normal use.

Rubber Mats & Accessories:

  • 1 year against manufacturing and material faults under normal use.

All returns or requests for refunds must firstly be submitted by email within 30 days of receiving the delivery of your order.

Returns Policy

General Returns Policy.

If a product is wrongly described, faulty or damaged, you may choose between a replacement or refund. Under these circumstances Ute Gear Online will pay all of the return freight charges. Please note that items will need to be returned in their original condition in terms of both the product and its packaging.

'Change of Mind' Returns. 

We do not offer change of mind returns on any of the products offered for sale on our site as all products are made to order. Please review diligently all the information tabled in the product advertisement to ensure that the product is suitable for your needs prior to committing to purchasing the product. If you have any questions about a product, please contact us prior to purchasing the product. 

We realise that things don't always go as expected, and sometimes goods may have to be returned. In all cases, please email us to obtain a Return Merchandise Authorization (RMA) Number and the RMA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing. Any returns without a valid return authorisation number will be refused. Please write the return authorisation number below our return address on the outside of the box.

Return Contact Information

Email: info@utegearonline.com.au